Refund Policy
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
Eligibility for Returns
To be eligible for a return, your item must be:
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In the same condition as received
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Unworn or unused, with tags attached
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In its original packaging
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Accompanied by a receipt or proof of purchase
How to Start a Return
To initiate a return, please contact us at:
📧 support@Samcollection.store
Returns must be sent to the following address:
Kacha Jail Road Factory Number 126, Lahore
If your return is approved, we will provide:
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A return shipping label
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Clear instructions on how and where to send your package
⚠️ Items sent back without requesting a return first will not be accepted.
For any return-related questions, feel free to contact us at support@Samcollection.store.
Damages and Issues
Please inspect your order upon delivery. If you receive a defective, damaged, or incorrect item, contact us immediately so we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Certain items cannot be returned, including:
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Perishable goods (food, flowers, plants)
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Custom or personalized products
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Personal care items (beauty or hygiene products)
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Hazardous materials, flammable liquids, or gases
❌ Sale items and gift cards are non-returnable.
If you’re unsure whether your item qualifies, please contact us before initiating a return.
Exchanges
The fastest way to get the item you want is to:
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Return the original item
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Place a new order once the return is approved
Refunds
Once we receive and inspect your return, we will notify you of the approval status.
If approved:
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Refunds will be issued to your original payment method
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Processing time is up to 10 business days
Please note that banks or credit card providers may take additional time to post the refund.
If more than 15 business days have passed since approval, please contact us at:
📧samcollection150@gmail.com
